Last updated: 14th May 2025

JB Creative Agency Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or contact us.

1. Who We Are

JB Creative Agency Ltd
Office 18, Vale House
Aston Lane North
Runcorn
WA7 3PZ
Email: info@jbcreative.co.uk
Company No: 13058836

2. Information We Collect

We may collect and process the following personal data:

• Name
• Email address
• Phone number
• Business name
• Project details or enquiries you send us

We collect this information when:

• You fill out a contact form on our website
• You email us or contact us directly
• You become a client or request a quote

3. How We Use Your Information

We use your information to:

• Respond to your enquiries
• Provide you with services
• Send invoices or quotes
• Improve our website and services
• Comply with legal obligations

We do not sell, rent or trade your personal information.

4. Cookies & Tracking

Our website may use cookies or similar technologies to analyse website traffic and enhance user experience. You can adjust your browser settings to refuse cookies if you prefer.

5. Third-Party Services

We may use trusted third-party tools to help us operate our website and deliver our services (e.g. Google Analytics, project management tools, or email marketing platforms). These providers have their own privacy policies and only process your data as instructed by us.

6. How We Store Your Data

We store data securely using encrypted devices, password-protected systems, and cloud-based software with appropriate security protocols. We retain your data only as long as necessary for our business operations or legal requirements.

7. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the data we hold about you
• Request corrections or updates
• Request deletion of your personal data
• Withdraw consent (if applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email us at info@jbcreative.co.uk.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.